FAQ


Every package achieves that elusive, style-defining balance of fashion, convenience, and value — even a little swag.

What is ThreadBeast?

ThreadBeast is an exclusive and diverse men’s streetwear subscription service that delivers a package of streetwear items to your doorstep once a month.  Our technology personally caters to each user’s style preferences, sizes, and overall personality. Unlike most of today’s men’s clothing subscription services, ThreadBeast delivers not only quality at a price that is ridiculously low, but true diversity and range in the streetwear products we offer. Our packages are created with partnerships that include today’s most influential and trendsetting brands to ensure you are always with the latest and most fashionable streetwear.

 

Account management

How do I log into my ThreadBeast account?

To log into your account, please head to http://my.threadbeast.com/#/newmember.  Here you’ll be able to access and update your style profile, address and payment information. You can even add preferences to your account that your style assistant will reference when picking out your package! 

Any changes made to your style profile or address information may NOT be reflected until your second package. For any time sensitive concerns please email

 

I only want to purchase one package, what can I do?

ThreadBeast offers a recurring subscription service, therefore we don’t have a system in place to purchase only one package. If you’d like to receive one package, email us a cancellation request within 7 days of receiving your first package and we’ll start the cancellation process.

 

Can I pick the items in my package?

Our style assistants are passionate about keeping our members looking good. We take pride in handpicking your package based on the criteria selected in your style profile and any preferences you email us with. A lot of our members enjoy this option because every box is a pleasant surprise!

 

Can I make special requests?

Absolutely! Once you sign up, you can email assistant@threadbeast.com with any additional preferences or style requests. We can't guarantee to meet your preferences or requests, but we'll try our best to accommodate based on our current inventory.

 

Can I change my style profile?

We know people are always looking for a way to diversify their image and mix things up a bit. All you have to do is email assistant@threadbeast.com with your changes and our customer service team will help you out.

 

How do I know I’m getting a good value?

Our commitment to our partnered networks allows us to access inventory at a below wholesale rate in order to pass those savings along to you. The clothes you receive are guaranteed to be a better value than any other form of shopping on the market.

 

SHIPPING

When will I receive my package?

Once you complete your order we typically ship your package within 4-8 business days (it can take up to 10 business days to ship your order during certain seasons). This gives your style assistant enough time to carefully comb through your style profile and any special requests. Once your package leaves our warehouse it normally takes 3-7 business days to arrive at your doorstep, depending on your location. Be patient, it’ll be worth it!!

 

Can I track my package?

Of course!  Once it’s shipped, you’ll receive a tracking number via email to track your package while it’s in transit. If you aren’t receiving email updates, make sure the email you signed up with is correct and don’t forget to check your spam box!

 

My tracking says my package is delivered, but I can’t find it!

Unfortunately sometimes theft can occur, however ThreadBeast is not liable nor will provide refunds or re-shipments for packages marked delivered by our shipping carriers. Your best course of action is to contact the shipping carrier directly with your tracking number and open a claim with them. If it is an ongoing issue, it may be best to have packages held at the local post office for pickup.

 

Do you ship internationally?

ThreadBeast is only available in the U.S. at this time, although we haven’t ruled out the idea of shipping internationally in the future! Drop us an email at assistant@threadbeast.com if you want to see us in your country and we’ll add you to the waitlist.

 

Canada Shipping

As of 03/01/2016, ThreadBeast can no longer accept Canadian sign ups. If you're a current member from Canada, we will continue shipping to you.  Feel free to email assistant@threadbeast.com if you have any questions. 

 

Do you ship to APO/FPO/P.O Box Addresses?

We do accommodate for APO, FPO as well as P.O. Box addresses.

 

 

 

 

Have more questions?

Not a problem!  Feel free to email assistant@threadbeast.com with any additional questions, and we’ll get back to you within 24 hours.

Billing

How does billing work?

You’ll be billed and receive packages once every month.  We have a few different plans to choose from:

  • Basic Plan ($55) - includes 2-3 items, mainly tops and accessories

  • Essential Plan ($85) - includes 4-5 items, mainly tops, bottoms and accessories

  • Premium Plan ($135) - includes 6-7 items, mainly tops, bottoms, accessories and premium pieces including premium denim and outerwear

We’ll continue to bill you and send packages once every month until you decide to cancel.

 

How can I pay?

At the moment, ThreadBeast accepts Visa, Discover, MasterCard, and American Express.

 

When am I charged?

The first cycle’s membership fee is collected right after you press Complete on the Secure Checkout page. The charges will continue to recur each month until you decide to cancel.

 

Can I exchange an Item?

Absolutely! In order to keep our prices low, we currently do not accept returns of any kind.  However, we allow you to exchange an item if there is a sizing issue. Please keep in mind that exchanges update your style profile, and are not for a refund but for a replacement for a similarly priced item to be added on top of your next package's contents. An exchange is for size issues only, and will include the updated item within your next package when available. Please email us to start your exchange process. We will give you proper instructions in the email on how to best service your needs. Also, please do not ship packages back without having contacted us first, as we are unable to refund your shipping charges back to you.

 

Can I get a refund?

In order to keep our prices low, we currently are unable to process refunds.

 

Can I pause my membership?

Absolutely!  Just email assistant@threadbeast.com within 7 days of receiving your last package, and we will skip your next billing cycle. Your following cycle will then automatically renew.

 

How do I cancel?

To cancel your subscription, simply email assistant@threadbeast.com from the email address you signed up with to get the process started.  Please note you have 7 days from the date you received your last package to request cancellation for your next billing cycle.  If you request cancellation within the 7 day period, a representative from our member assistant team will reply to get the process started.

We only accept cancellation requests via email.  We can not accept cancellation requests via text message or live chat for account security purposes. 

Please be sure to get the confirmation of any account changes from our member assistance team. Should you ever wish to restart your subscription, simply send us an email and we'll be waiting to assist you!

 

I forgot to add my promotion code, what can I do?

Due to the manner in which promotion codes are processed, we are unable to apply a promotion code to your account after payment has been processed.

 

I signed up for the $55 Basic plan, but didn't see a field to enter my promotion code, why?

Promotion codes are only eligible for the $85 Essential and $135 Premium plans.  Promotion codes are not eligible on the $55 Basic plan so you will not see a field to enter one on the checkout page.

 

Can I upgrade/downgrade my subscription plan?

Absolutely!  To upgrade or downgrade your subscription plan, simply send an email to assistant@threadbeast.com from the email address you signed up with.  Please note you have up to 7 days from the date you received your last package to successfully process a upgrade/downgrade request.