When you sign up as a new customer, we collect your style preferences. Each month you’ll have the opportunity to give us additional feedback and preview the clothes we’ve curated for your next box. For each item in the box, we give you the control to swap it for another piece that we think you’ll love. Or, leave it up to our stylists to pick something great for you. We do our best to make sure you love every item in your box!

In order to keep our members prices low, we currently do not accept returns. However, if you have 2 or more items that didn’t work out in a single package, we offer a complimentary exchange once every 6 packages. Otherwise, a $20 processing fee is applied to initiate an exchange.

To be eligible for an exchange, you must reach out to us within 30 days from the date you receive your items. In addition, we ask that you provide feedback on the items so we can update your style profile moving forward. Please email us at assistant@threadbeast.com to initiate your exchange. You will receive exchange instructions by email.

Please do not return packages without receiving confirmation from our customer service team, as we are unable to refund your shipping charges.

You can upgrade, downgrade, pause, or cancel your plan by logging in to the member portal. You can also email assistant@threadbeast.com from the email address you signed up with or call us at (314) 877-8536 to start the process. Please note you are eligible to cancel within 7 days from the date you received your last package. Should you wish to restart your subscription, simply send us an email and we’ll be happy to assist you!